Support

We take all of our support concerns seriously. We pride ourselves on providing our customers with fast and friendly service when you have critical issues.

Make sure to check the “HELP” button at the top right corner of your IADT software. You can find the answer to many of your problems there.

If you still have any problems or questions with the software, please give us a call at 1-800-422-1982. One of our techs will call you back as soon as possible to help you fix whatever problem you may have

Your Tech Support Rep may ask you to download some instructions to help you fix your problems. You’ll find those documents below.

Budgetary Accounting

Texas Workforce Commission Report

Instructions –¬†Templates for Vendor Invoices

Budgetary Accounting Start of Year Procedures

Instructions for Prorating Interest

1099 Electronic Filing Guidelines

W2 Electronic Filing Guidelines

 

Court Management

HCSS Court System Basics

OCA Reporting Manual for JP and Municipal Courts

Importing DPS Tickets into IADT

Checklist for 2011 JP and Municipal Court OCA Reporting – Effective September 1, 2011

Creating WordPerfect Merge Documents

How to Process a NSF Payment

Court Management Calendar Usage Manual (out of date)

DPS Electronic Disposition Reporting

Omnibase Manual

DPS Report of Convictions Instructions

Force Clear Defendant from Omnibase

IADT Bond Processing Manual

General Help

HCSS Problems and Solutions

Installing the IADT updates

Adding a Printer in IADT

IADT Workstation-Server Setup Instructions

Internet Explorer – IADT Setup

Your tech support representative may ask you to download some of this software to help diagnose and fix your issue. You’ll find those links below.

3rd Party Software Downloads

TeamViewer Quick Support Download

Team Viewer Full Download

Unlocker 1.9

Internet Explorer 8 Registry Fix